Services from Merlin Communications:
- Phone & Paging Systems
- VoIP Phone Systems
- Phone System Installation
- Phone System Evaluation
- Call Center Technology
- Choosing a Platform
- Video Conferencing
- Audio Conferencing
- Structured Cabling
- Telecom Subcontracting
- Phone System Solutions in Philadelphia
- Phone System Solutions in Harrisburg
- Small Business Phone Systems
- Large Enterprise Telecom Solutions
- Avaya Small Business Expert
- Avaya IP Office Server Edition
- Avaya One-X Mobile
Customer service is a key differentiator for every business in a variety of industries. The ability to solve problems for customers in real-time is crucial if you want to maintain or improve customer satisfaction. With call center solutions from Merlin Communications, your business can leverage the power of the customer’s voice.
An Effective Call Center Supports and Grows Your Business
A contact center offers valuable benefits to any size company by making it easier for customers to access information and resources. Customers want a low-effort, effective service experience through any channel they wish to use. A recent industry survey demonstrated that more than 80 percent of people are likely to continue doing business with a company that provides a good experience, while 66 percent are likely to stop spending money with a company as a result of a bad one.
For small- and mid-market companies, however, smaller budgets and limited IT resources make it challenging to find true, multichannel contact center solutions that fit their needs for affordability and low-risk integration, as well as ease of deployment and management.
Benefits of an Effective Call Center
There are myriad benefits to having a high-quality call center set up for your business. First, it means you can offer customer service at just about any time. When someone has a problem with your goods or services, they want it addressed in real-time, not always during regular business hours. Plus, depending upon where they are in the world, their business hours may not be your business hours. A call center allows you to arrange for customer service whenever you want to make it available, even 24 hours a day.
A second consideration is reduced wait time. Call center software is designed to organize and route calls quickly, so there is a minimum of wait time. Call center operators have the capacity to jump from one call to the next, so you don’t keep your customers waiting. You can also use call center technology to get the right specialist to the right customer, whether that’s simply an operator who speaks the customer’s language or one who has specific technical knowledge the customer needs.
Let Merlin Communications Help With Call Center Technology
Merlin Communications design comprehensive call center telecommunication solutions for businesses in all industries and locations. We can provide you with a single point of contact and propose solutions that streamline your call center operations while making the most of your budget — perfect for small- and mid-market companies just getting started with call center technology.
To learn more about the benefits we can bring to a call center, or request a free quote on call center solutions, get in touch with Merlin Communications today by filling out our online contact form. We’re happy to help you make the most of your call center. Call Center Telecommunication Solutions in Central PA & MD call 717.859.1003 x101.